Once there was a horrible cloudy day when the postman delivered the letter that said my seeds had been taken away. I flew into a Jackie Chan kick and that mail box sailed a mile I fell to the wet concrete and laid there for a while. Laying there with the rain in my face I sent an email to Sweet Alice pleading my case. And I have received the absolute best customer service ever hands down. All thanks to Alice all smiles no frowns.
Maybe you used your Visa card for the international order overseas and your card holder put it as a red flag I've had the exact same thing happen to me and that's why when I buy my beans from Nirvana I send them cash
Customs is our enemy! They hold our packages back for there pleasure. Our seeds are ruined by customs in the extreme temperatures and mishandling. Nirvana has always treated me real well. I understand that they're Halfway Around the World and in another country so it takes some time for our correspondence. However like I said they've always been real good to me and replaced anything that Customs messed up and either ruined or just didn't get to me Alice Nirvana and lupus Nirvana has always helped me with the situations