Customs is our enemy! They hold our packages back for there pleasure. Our seeds are ruined by customs in the extreme temperatures and mishandling. Nirvana has always treated me real well. I understand that they're Halfway Around the World and in another country so it takes some time for our correspondence. However like I said they've always been real good to me and replaced anything that Customs messed up and either ruined or just didn't get to me Alice Nirvana and lupus Nirvana has always helped me with the situations