Top Experts

  • airplane 20.633 points
    5742 answers 291 questions
  • harley24 19.526 points
    7706 answers 414 questions
  • HomeBrew 17.410 points
    4941 answers 115 questions
  • pipeman69 16.829 points
    5388 answers 400 questions
  • stick 13.105 points
    4753 answers 182 questions
  • SanBoisLee 12.654 points
    5701 answers 63 questions
  • hipoldman 10.181 points
    1603 answers 39 questions
  • Kizmo 8.323 points
    1831 answers 19 questions

Recent Questions

4 Members Online

RbtAsq
Youngstarz
Idagrow
chubby441
31 guests online

Statistics

Customer service

by Hulk about September 11, 2019 - report

I ordered some Tangie bout a month ago so 14 days in I'm getting jacked up going to the mailbox for my package to arrive, long story short payment did not go through. I got the confirmation email when purchase was made but for whatever reason did not go through, and Nirvanas notification went to spam. I emailed Nirvana and within about 10 hours AJ responded. That's impressive. I don't check cause wife handles that but I will now when ordering. Thought I'd pass it on its a shitty feeling but thankfully I have back ups. Not much he can do about the order, but he did hook me up. Never want to have to use customer service but nice to know they will take care of you. Thanks AJ
Answers: 10 • Score 0 • Views: 265
Browse by
  • 5.393

    Texasbob 5.393 points - September 12, 2019

    Imo Nirvana is first rate with everything they do. Alice is my hero! Had to use customer support twice and both times I was completely satisfied!
    • Score: 0
  • 7.080

    SubterraneanHomesickBooze 7.080 points - September 12, 2019

    Thats great news that you got quick help! They wouldnt want to make you angry.

    They wouldnt like you when youre angry!

    • Score: 0
    • bill59
      bill59
      3.288 points -
      September 12, 2019

      Good point!

    • hindu
      hindu
      529 points -
      September 12, 2019

      Bill Bixby, A little Hulk humor. LOL!

    • Texasbob
      Texasbob
      5.393 points -
      September 12, 2019

      Lmfao!

    • SubterraneanHomesickBooze
      SubterraneanHomesickBooze
      7.080 points -
      September 12, 2019

      Tangie is a hell of a strain. You will love it!

  • 2.375

    Screwstick 2.375 points - September 12, 2019

    They do have that going on, no argument

    • Score: 0
  • 20.633

    airplane 20.633 points - September 12, 2019

    Sorry to hear about it - at least they made it up to you 

    • Score: 0
  • 16.829

    pipeman69 16.829 points - September 12, 2019

    I agree great customer service is top notch just make sure your dealing with Alice or AJ and  not dealing with bozo the clown!

    Best of luck!!!

    • Score: 0
  • 12.654

    SanBoisLee 12.654 points - September 12, 2019

    I only remember using them once in all the years of orders so that says a lot right there.

    • Score: 0
  • 8.053

    ChAs420 8.053 points - September 12, 2019

    i only had to have seeds replaced once since 2011..customer service sed that this once in good faith they will replace order...seems like i remember it being "Black Jack"..all was good after that

    • Score: 0
  • 10.181

    hipoldman 10.181 points - September 12, 2019

    I've only had to use the shop support once since I've buying seeds from Nirvana, and AJ was on it before I sent them an email! Top-notch service with Nirvana is all I can say.

    • Score: 0
  • 529

    hindu 529 points - September 12, 2019

    If I contact Nirvana CS, they alway respond within 24 hours- always.They have a positive attitude and are friendly/reassuring if my order seems a little late. -specifically AJ.It’s one thing to get your seeds, but they keep it organized and I’ve always received the seeds that I order. No screw ups.I won’t go anywhere else even though I’d love to try the “LSD” strain.
    • Score: 0
  • 19.526

    harley24 19.526 points - September 12, 2019

    Nirvana has great customer service, but sometimes you have to wait a while to get it. The customer service is worth waiting on imo.  Peace

    • Score: 0
You must login to post an answer.

(200 symbols max)

(256 symbols max)